Messages
POSTAGE PRICE RISE (March 07)
We have not increased our standard postage to you since we first started the website back in February 2000. We have had several price increases to our postage contract with Royal Mail during that time and have not passed them on to you. We have just completed a Postal Cost Audit and find that we can no longer sustain the costs at the previous level; especially when we bare in mind that in April 2007 we will suffer yet another postal increase.
This all means that unfortunately, as from 30th March 2007, our new postal rates to you will be as follows.
For all UK yarn and book orders the new rate will be £2.50p however much you order.
Pattern leaflets UK postage will be £0.50p, again for however many you have, up to a limit of 40 patterns (or less if mixed with Sirdar Loopas). The shopping basket will update automatically when you reach the limit - you can then continue with the higher postage cost of £2.50 or remove some items and put them in a separate order.
Pre-orders and other orders already placed with the previous postage costs will be honoured.
We very much regret the need to increase these rates and hope that it does not need to happen again for another 7 years !!
SHOPPING BASKET PAYMENT PROBLEMS (Feb. 07)
Some customers, particularly those who have recently updated their browser to I.E.7, have been having problems going to the payment page within the shopping basket. These problems are usually caused by the security settings in the browser. Click HERE for more information.
PROBLEMS ADDING ITEMS TO THE BASKET (Feb. 06)
Some customers, particularly those who use the AOL browser, have been having problems with some of the things on our site - adding Pattern Leaflets to the basket, seeing the Slide Shows in the Pattern Books etc. These problems are probably caused because these items use JavaScripts and the security setting on their browser may not allow JavaScripts to work. Click HERE for more information.
PRE-ORDER YARNS (Jun. 05)
We are often asked for yarns that our suppliers make but we do not have room to stock. We have now added all the yarns that Sirdar, Stylecraft and James C.Brett make for the UK market to our website. However some of the yarns are on a Special Pre-order basis. For more details please click HERE.
CUSTOMER FORUM (Mar 04)
We now have a Customer Forum online for all your craft questions. You can also get information on latest stock additions and coming soon items. Click on FORUM in the header above.
SHOPPING CART
We hope you like the new shopping cart and hope it will make things easier for you to order. The cart adds up your order as you go and sends you a Customer Receipt when you have finished shopping. If you only order pattern leaflets the cart recognizes this and doesn't charge you postage (UK only).
If you make a mistake you can change your order in the shopping cart
i.e. - If you have ordered the wrong thing you can remove it by changing the quantity to '0' (zero) and hitting the RECALCULATE button. If you put the wrong quantity in the box you can change it in the shopping cart.
If you have any more questions about the cart or find any glitches we have missed please let our Webmaster know
CUSTOMER TIPS AND SUGGESTIONS
Over the next few months we would like to extend our tips pages and would love ideas and help from the experts - you, our customers. We now have a special form for you to fill in with any tips, suggestions or questions you want to ask/pass on. Or you can email us at and we will start collating your ideas.
UPDATES and NEWSLETTERS
Over the last few months we have been sending out updates and newsletters to let our customers know what we are up to. If you have not received one and would like to be put on our update/newsletter list please send us an email at quoting your Name & Email Address. Alternatively click HERE to see our archive of updates and newsletters.
SITE UPDATES
In the last few weeks we have been tweaking and updating a lot of our pages. The look of, & information on, each of the pages should now be more consistent. We have also been working very hard to make the site more compatible with the Netscape Navigator Browser and hope we have achieve this. If you find any page which doesn't work properly, have suggestions for making your life easier (perhaps shortcut codes) or anything you want more information about please contact me at .
SECURE ONLINE CREDIT CARD PAYMENT
Thank you to everyone who has sent in a Feedback Form. One of the questions related to Credit Card Payments. After collating your replies we are pleased to announce that we now accept payment from credit cards ONLINE. You can still Fax your Credit Card details if you prefer but please DO NOT send your Card Number by e-mail. For more details click HERE.
TELEPHONE
01733 566617
9am - 1pm Mon to Fri (UK time)
11am - 12.30pm Sat (UK time)
Please do not phone outside these times
Closed all Bank Holidays
Sorry we are unable to take telephone orders
Dianne's Knitting Yarns is not open on Saturdays, Sundays or Bank Holidays
