INFORMATION PAGES

Shopping Basket Payment Problem - Security Setting

The shopping basket requires certain settings in your browser to be switched on. These deal with the fact that the shopping basket is hosted on a secure website outside the main site.

The following are the some setting required for Internet Explorer. If you are reading this and can give us some help with other browsers please let us know.

Please follow the descriptions below - if you need to see a picture of each of the steps please click the - This will open in a new window - you do not need to close the window before clicking the next picture.

First - try changing the Internet Security Level to Medium or Medium-Low.

  1. Click the Tools link -

  2. Click Internet Options -
  3. Click the Security Tab -

  4. Change the High or Medium-High Security Level to Medium or Medium Low -

  5. Click OK -

  6. If this doesn't work you may have to close your browser and open it again but you will lose what is in your basket. Or you could try the next steps first.

Second - try adding DKY & the Shopping Basket server to your Trusted Sites list - you can then personalise lower settings for us and other Trusted Sites.

  1. Click the Tools link -

  2. Click Internet Options -

  3. Click the Security Tab -

  4. Click the Trusted Sites Symbol -

  5. Type http://www.cpu-enterprises.com under 'add this website to this zone:' -

  6. Click the Add Button -
  7. You will also need to add the Shopping Basket server URL too - Type http://ww4.aitsafe.com under 'add this website to this zone:' -

  8. Click the Add Button -

  9. Repeat for the Shopping Basket Secure Server - https://ww4.aitsafe.com and click the Add Button

  10. Click the Close Button -

  11. Change the High or Medium-High Security Level to Medium or Medium Low or Low for the Trusted Sites -

  12. Click Apply -

  13. Click OK -
  14. If this doesn't work you may have to close your browser and open it again but you will lose what is in your basket. Or you could try the next steps first.

Third - some of the settings that may be affected are as follows.

  1. Click the Tools link -

  2. Click Internet Options -

  3. Click the Security Tab -

  4. Click the Trusted Sites Symbol -

  5. Click Custom Level -

  6. Scroll down the page (it might be about half way down) until you see Miscellaneous - Access data sources across domains -
    • Either click Enable or Prompt.
    • Enable means Access is always granted
    • Prompt means you will be asked before Access is granted
  7. Scroll down the page (it might be about half way down) until you see Miscellaneous - Navigate sub-frames across different domains -
    • Either click Enable or Prompt.
    • Enable means Access is always granted
    • Prompt means you will be asked before Access is granted
  8. Click OK -

  9. Click Apply -

  10. Click OK -

  11. If this doesn't work you may have to close your browser and open it again but you will lose what is in your basket.

We hope these steps help with any problems you have with the shopping basket, but if you have any further questions please email us at 

 

 

 

 

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