Exit Page Survey - 28.02.09-19.06.09 (newest comments at top)

Q4: Do you have any feed back for us on our website?

• It's good, clear and easy to follow (especially payment!)

• No, but your service is second to none.

• You have an excellent web site, easy to use and your service inexpediting orders is excellent.

• I like that you show the different designs in the pattern books.

• Easy to find your way around.

• yes, I like the way you can look at the different wool types & colours before chosing and you dont get timed out. The website is very easy to use and convient as I can go on anytime I like instead of only within certain hours.

• Excellent website. I keep returning and have added it to my toolbar

• I tend to buy pattern books and very much appreciate being able to see what the patterns are in the books and what yarn is required for each size. We now have 9 grandchildren and I knit for all of them. I also find the site clear and easy to use. I enjoy the email newsletter and am enjoying the story of CPU Enterprises!

• One of the best knitting web sites I use. Pics of yarn and patterns quite the best.

• fab choice and prices Thank you

• easy to use and straightforward payment process

• I have always found that the service has been first class and delivery has been quick and easy. Very pleased with the service I receive as I have found it so hard to get wool as our local wool shop has shut and as I am disabled this service is just what I need

• website was great and easy to navigate. I especially liked that you could look at pictures of all the knitting patterns in pattern books - always good to browse before you buy!

• Very clear to read, doesn't use garish colours like some other sites

• excellant service and products. have used you before and will again

• I more or less get all my wool from your site and have always been very pleased with your service. I hope to continue as long as I can knit,eyesight and arthritis allowing!

• no everything is perfect

• Fantastic website - easy to use and great prices

• The website is very user friendly

• Always good communication if items not available / delayed for any reason. Easy to use website.

• very easy to move through

• pattern search is the best one I have come across for getting straight to what you want

• I do a lot of knitting for friends and they supply the wool ,but when i need to buy wool for myself your website is a god send as the nearest shop is in Cambridge about 10 miles away.I love the updates you send.

• very good website. As there are very few knitting wool shops in the N.E. it was great to find you on the website. This is my 3rd order from you grateful that you keep me as a customer updated when yarn is out of stock Thanks

• love it

• Excellent service and good value.

• easy to use. Thank you for currency converter.

• I loved your website. Easy to move around in.

• REALLY LIKED IT. VERY HELPFUL.

Previous Comments

• I liked the layout and categorisation

• very good service

• a very good and reliable service evertime i have ordered wool or patterns

• fantastic site, save me a fortune.

• always enjoy the wide range of yarn and pattern choices but probably buy less of packs only yarns (ie than when all your yarns were available by the ball)

• Great selection at very keen prices.

• VERY GOOD EASY TO USE, AN EXCELLENT DELIVERY SERVICE

• No. I love it. Probably one of my most looked at favourites!

• its great keep up the good work

• Easy to nagivate and very informative

• I have shopped with you before and found prices and delivery charges excellent and fair and have reccomended you to others.

• I find your website easy to use and you are always promt with any orders

• Very good and easy. Especially liked the option to look through the pattern books as you cannot usually tell what the contents are from the front page.

• No. I was just happy to find a source for Sirdar Funky Fur. The shops I used to purchase it at either no longer carry it or only have a few balls. I use it for trims and find it of a much nicer quality than the Fun Fur equivalent that is sold here in the States. Thanks!!

• I have been very pleased with the service and quality of the goods that I have purchased from you.

• i think you have a fantastic supply of wool and i have passed you onto family i am a fan of james brett wool and you are the only company i have found who have a great range dont know what i would do without your service thank you very much for keeping it easy to enjoy knitting

• This is the second time I have used your company and the main reason for using your company was the swiftness of completion of my order. I wopuld not hesitate to yuse your company again

• Looks fine to me

• I was amazed at the amount available and the excellent prices!

• Very easy to navigate and improvements being made all the time

• Another great experience with you - goods delivered promptly and in perfect order, thank you

• excellent site. plenty of choice

• Usually I´m very happy with the yarn I have purchased and delivery time is good as is the general service.

• Excellent choice and service.

• very good prices

• Its really good & very easy to use. I have recommended your website to people I have seen looking for yarn & patterns in a large department store as you have many more patterns & variety of yarn. Cheaper too!

• Easy to navigate around in

• Easy to use

• Your website is clear and easy to use. Your service is very prompt and helpful. I am very grateful to have you to shop with. Thank you.

• Your website is excellent and very easy to use, especially compared to some others.

• I really liked the yarn type and name drop down boxes, they made it easy to find chunky yarns by different brands

• As a 'young' knitter I was looking for a website which sold knitting wool and patterns and was reasonably priced, and I found yours. There does not seem to be any local shops which sell knitting yarn any more in my area so I have become a regular browser/shopper and I will use your website from now on!!

• This a brilliant website ,excellent service with extensive choice of products for the discerning knitter.

• I found it easy to use

• Clear and easy to use

• Not really. I find that it is really good.

• Ecellent service. Successfully searched for a matching ball shade from a previous order for me. Delivery time as stated. I now buy all my wool from theis company, and have recommended to family and friends

• Once I had familiarised myself with the website I find it easy

• excellent site. I have some wool my daughter bought a couple of yeas ago and need more to use it up. I googled the name and got your site!

• Very simple and clear to use. No problems encountered with either browsing or shopping.

• it's easy to find what I want. I like hayfield 's patterns. I'm mad with cables!

• Very very helpful when making knitting pattern choices. One of very few sites that allow selections by ply of wool. Well done!

• Service is very good

• Excellent range of wools at a very competitive price, site is easy to use, I never buy wool anywhere else now and recommend to others!

• Your site was very easy to browse.

• love your items

• Easy to use. Well presented

• IT'S EXCELLENT, AS IS YOUR SERVICE

• I always manage to find what I need even if the brand is not the same, there is always an alternative because of the amount of choice and the clear descriptions.

• Your service is exceptional - quick and always accurate. Thank you very much.

• It is a very good, easy to use website

• Very easy to follow

• yes the wool was fantastic my sister was recovering from a stroke and the knitting has really helped with her recovery she just knits for the sake of it and has made some lovely blankets with this wool and is still going!!! thankyou.

• Easy to use and able to find/browse with no problems.

• It's easy to use and everything is where you'd expct to find it.

• very easy to use - I will be looking again

• Website is very good, easy to use good navigation.

• Have shopped with you before and have found your service to be excellent

• I think your website is fantastic

• Always pleased with delivery time and communication

• KEEP UP THE GOOD WORK YOU ARE AMAZING

• Pretty good!

• Very straightforward and easy to use.

• very good site

• It works pretty great for me, that's why I came back. I remembered the great service and that you'd probably have what I wanted. Thanks!

• I found it easy and user-friendly

• easy to negotiate, clear and informative

• excellent service, fast delivery times

• SIMPLE AND TO THE POINT

• Nicely laid out. Easy to use.

• Really great choice and prices, will be shopping here again:0)

• It is my main site to buy regular yarn. I like the site very much, and it is usually there is a rapid turn round. I regularly give the site details to other knitters, even on public transport

• i am very impressed with the service i have reveived with previous orders

• Love the website, it is very easy to use, no fuss just plain language it's great.

• it is excellent

• Clear information, easy to use. Ordering process quick and easy - a lot better than many I've used.

• Very easy to use, well laid out and I like the clear swatch colours.

• Very good / clear information

• Excellent service. site very user friendly

• Nice easy to use website. Very pleased.

• Last time goods arrived promptly, hopefully same this time

• I've always been very pleased with the details given and with the level of customer service you have provided. Keep it up!!

• Lots of choice and good value knitting wool. I buy all my patterns from you. wonderful service.

• It's very good - it's great to be able to browse the patterns and the wool. Much better than in a shop.

• Excellent site, very clear and easy to follow.

• very clear site. I particularly like the site map

• Your service has always been excellent.Great quality items,speedy delivery and friendly service.

• Easy to use site & order process. Hope wool comes quickly.

• Easy to use, which is always a bonus.

• the service has always been excellent, very efficient and very good value for money

• good responce to email question. very helpful

• simple and straight forward instructions hope to deal with again

• easy to use and packed with information and i really enjoy the newsletter....like a friend dropping in. thanks

• you appear to have all my requirements, which are put on the wbsite in a user friendly manner.

• It is very good

• Keep it as it is! It's not flashy, but it loads quickly and is easy to navigate, much better than an all singing, swinging flashing website!

• Really easy to use and very good value

• your website is very easy to navigate. Which I like

• Your website is great and easy to use with so much choice it is a pleasure to look through. And your delivery service is second to none and i would not hesitate to use you again, and thank you.

• excellent service and products

• Easy to understand

• Very easy to navigate and lots of different lines stocked

• Really good site - easy to navigate around and well presented. Made shopping easy

• Excellent website, good range of products and good prices, fast delivery.

• Fantastic site - easy to use. Brilliant choice of wool and quick delivery

• I've tried other yarn websites but this one is far better than any other. When there was a problem with the yarn I'd ordered being out of stock at Christmas they pulled out all the stops to get the order fulfilled so my housebound mother would not be without something to do over the holiday period! Thank you

• I think that the website works very well

• Good website. Lots of choice of patterns and yarns

• Easy and clear instructions, after spending 2 evenings hunting for Sirdar wools online

• Not really; I like your website just the way it is!

• very good phoned up and u changed the description very helpful and efficient

• Liked it very much

• Excellent and easy to navigate

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