TERMS & CONDITIONS
Prices of items on the website are subject to change. Full payment, including P&P, is required with all orders. All prices are in UK Pounds and include VAT (EU). All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details (not orders) can be input online or phoned - please do not email or fax them. We reserve the right to cancel any order for any reason.
When you want to place an order for an item just put the quantity of that item that you wish to order in the quantity box. Where there is a drop down list choose your option, then hit the Add button next to the item. You will be taken to your Shopping Basket where you can view and change or delete the quantity of each item you have added (hit the RECALCULATE button after making any changes). If you want to go back to the same page just use the CONTINUE SHOPPING button or any link on the Side Navigation Bar.
Each page where there are items to buy has a link to your Shopping Basket so you can view it at any time. There is also a link at the top of each page.
When you have finished shopping please hit the GO TO PAYMENTS Button and follow the instructions there. More detailed instructions on using the shopping basket can be found HERE.
You will be sent confirmation of your order by email almost straight away - this is the only receipt you will receive - if you do not receive one please let us know as your email address may be wrong. Please check your receipt and let us know if something is wrong - mistakes are much harder to correct later. We are unable to add items to orders or add orders together. If something is wrong on your order you will be given the option to cancel and re-order.
We will email you when the parcel has been posted - this is usually within 4 working days (UK only) of receiving the order. Please note this may be extended during certain periods.
All prices include VAT (EU) and we reserve the right to increase prices if the standard VAT rate should increase.
Whilst CPU Enterprises strive to provide accurate information on this website, it assumes no responsibility for accuracy. All images and yarn details are intended as a guide only.
These terms and conditions may be amended at any time without prior notice by us. Please check this page regularly to ensure you continue to abide by them.
All orders within the UK (except Pattern Leaflets & Loopas) will incur a postage and packing cost of £2.50. If you only order Pattern Leaflets the postage and packing cost is £0.50 (UK only) up to a limit of 40 patterns. Sirdar Loopas are also charged at £0.50 (UK only) postage and packing up to a limit of 9. If you put a mixture of Loopas and Patterns in your shopping basket the postage will change to £2.50 before the 40 pattern limit.
All orders from outside the UK will be charged full postage costs. Orders are usually sent by Airmail and may take 5 working days or more from the time we send it.
Due to the nature of our goods it is difficult to establish non UK postage costs until the parcel is ready to send. Where full postage is charged, we will contact you with final costs prior to sending the order, giving you the option to cancel, unless you have stated otherwise in the Message Box. Your parcel will not be posted and your Card will not be charged until you reply to this - please note this will extend the delivery time.
We will notify you as soon as possible if we are out of stock giving you the choice of waiting or cancelling and re-ordering.
Orders are usually processed and posted within 4 (UK only) working days (subject to stock availability) but please allow up to 14 days. Please note this may be extended during certain periods. The time taken for delivery after we send your parcel is in the hands of Royal Mail. Most UK parcels are sent First Class and should get to you the next working day after we post it. But larger UK parcels may be sent by parcel post and has a 3 to 5 working day delivery time after we have posted it.
Claims for non-delivery cannot be accepted unless we are notified within 30 days of the 'parcel sent' date. We are then in the Hands of the Royal Mail Lost Parcel System - please check out the Royal Mail website for more information on this. We cannot be held responsible for items damaged in the post. Most items are sent by Royal Mail - there is a claim form for damaged goods on their website.
If the parcel is returned to us as 'non-deliverable' we will charge postage at cost to us to re-send the parcel. Please check at your local Royal Mail sorting office if your order is more than a few days late. Undeliverable parcels are usually held there for a couple of weeks before sending back to us. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. We will email you to say your parcel has been sent so please keep an eye out for it.
If you know you will not be at home there is room in the Shopping Basket for a different delivery address to the Card Holders address. We are not able to give your postman instructions on what to do with the parcel if you are not at home.
We accept the following Credit and Debit Cards.
MASTERCARD, VISA CREDIT, VISA DELTA, VISA ELECTRON,
VISA DEBIT, MAESTRO, SOLO, JCB, AMERICAN EXPRESS
The easiest way to pay is by our Secure Online Shopping Basket. See SAFE & SECURE ONLINE ORDERING.
You may also phone your Card Details (not orders) on 01733 566617 Mon, Wed, Fri 9am to 1pm only - Please do not phone outside these times. Please note - we are unable to accept orders by phone or fax. We will not charge your account until your order is ready to post. Entries on your statement will be to ‘CPU Enterprises’. A Visa Receipt will be sent with the parcel to the delivery address - it does not contain your full card details.
Please DO NOT send Credit Card details by email.
We are sorry but we do not accept Cheques,
Cash, Money Orders, Bank Drafts or Postal Orders.
Payment for all
goods and postage must be made before your parcel can be posted.
The Internet Direct Selling rules allow you a cooling off period. This means you have the right to cancel your whole order within 7 working days from the day after you receive the goods without giving a reason. You must email us at before you send the parcel back. No returns can be accepted without prior contact.
All goods must be returned to us in an unused condition within 21 days of receipt, using a recorded delivery service, at your own cost. This is for you own protection as we cannot be held responsible for goods that don't arrive. A refund of goods will be made, or a Credit Note raised, within 30 days of CPU Enterprises receiving the goods back in a suitable condition for reselling, assuming the above conditions have been followed. Special Offers, Discontinued Lines, End of Line, Pre-orders, Special Orders, Books and Pattern Leaflets are non-returnable under any circumstances.
The cooling off period does not apply to traders or if you are re-selling the goods.
Please note we cannot accept part orders back. Any items returned which do not comply with the above will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. However we reserve the right not to accept returns after the 7 days. No returns will be accepted without prior contact and agreement. A credit note equal to the cost of the returned goods minus any fees will be raised for use on your next order. We will email you with the details you will need to put into the Vouchers Section in the Shopping Basket or a web page with more instructions. It is up to you to claim the credit note - there is usually a 1 month expiry on all Credit Notes but occasionally this is extended.
CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered or are faulty, you must notify us by emailing within 7 days of receipt.
All of the above do not affect your statutory rights.
If you have any queries or complaints regarding our products or services please contact us by filling in the following form. You may also contact us by telephone on 01733 566617, Monday to Friday 9.00am - 1.00pm GMT. We will send an acknowledgement within 3 working days and strive to resolve any problems within 5 working days. These times may be extended during certain times.
Dianne's Knitting Yarns
CPU Enterprises
1 Barncroft Villas
Manor House Street
Peterborough
PE1 2TL
United Kingdom
Email –
TELEPHONE
+44 (0)1733 566617
9am - 1pm Mon to Fri (UK time)
11am - 12.30pm Sat (UK time)
Please do not phone outside these times
Closed all UK Bank Holidays
VAT Registered - 550 7496 29
PLEASE NOTE - All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned during our opening times only (see above) - please do not email or fax them.
We are sorry but we do not accept cheques, Cash, Money Orders, Bank Drafts or Postal Orders
Dianne's
Knitting Yarns
warehouse is not open on
Saturdays, Sundays or UK Bank Holidays.
The website is open 24/7 and orders are stored on a Secure Server.
Your Credit Card security is very important to us, and CPU Enterprises have taken all possible actions to ensure your payment information is processed accurately and securely. Please DO NOT send Credit Card details by email.
All CPU Enterprises Web Sites use a 128 Encryption Secure Socket Layer Server provided by mal's e-commerce. This means your card details can only be accessed by authorised & vetted staff at the CPU Enterprises Head Office. The Secure Pages (with a padlock or key symbol on the browser) are only on the Credit Card input page. Your card details are not held on any Database after processing and are not assessable electronically.
CPU Enterprises are committed to protecting your privacy. We do not disclose customers’ details to third parties and we comply with the Data Protection Act 1998. We only use ‘cookies’ to collect data for the shopping basket or Customer Forum. Cookies cannot infect your PC or send us any information about you or your PC. If you want more information about cookies please click HERE or contact .
The information we collect from you, via the shopping basket, is only used to process your order and notify you of stock status. The required information includes Your Full Name (as shown on card), Card Holders Registered Home Address, Delivery Address (if different), Phone Number or Email Address, Credit or Debit Card Number, expiry date, start date, issue number (if on card) and CV number. We do not store your Card Details in an easily retrievable fashion so you will need to let us know these details every time you order. You can check what information we hold at any time by emailing us at . If you find any problems we will delete or correct them promptly.
If you do not wish to be included on our Newsletter/Updates e-mailing list please leave the option 'please do NOT send me updates' showing in the shopping basket. If you are already on our list and wish to be removed please email us at with "unsubscribe me" in the subject line - this is the only way to be removed. If you are an existing subscriber and leave 'please do NOT send me updates' in the shopping basket your name will not be removed from the list. If you do not wish to order at this time but do want to be included on our Newsletter/Updates e-mailing list please use the Subscribe Button on the Main Page.
