INFORMATION PAGES

TERMS & CONDITIONS

Ordering
Details
Postage &
Delivery
Payment
Methods
Cancellation
& Returns
Customer
Services
Contact
Details
Security
Information
Cookies &
Privacy

Prices of items on the website are subject to change. Full payment, including P&P, is required with all orders. All prices are in UK Pounds and include VAT (EU). All order must go through the Secure Internet Shopping Basket via the online Add Buttons, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be phoned through after you have ordered via the Shopping Basket - please do not email or fax them. We reserve the right to cancel any order for any reason.

ORDERING DETAILS

When you want to place an order for an item just put the quantity of that item that you wish to order in the quantity box. If there is a drop down box for the quantity, the largest number in that drop down box is the amount we have in stock. Please do not order more than the largest number, or order that amount more than once, as it will delay your order. Where there is a drop down list for additional options, please choose an option, then hit the Add button next to the item. You will be taken to your Shopping Basket where you can view and change the quantity of each item you have added (hit the RECALCULATE button after making any changes) but please do not order more than stated we have in stock (if shown) as it will delay your order. You can delete an item by clicking the Trash icon next to that item. If you want to go back to the same page just use the CONTINUE SHOPPING button at the bottom of the Shopping Basket or any link on the Side Navigation Bar.

Each page where there are items to buy has a link to your Shopping Basket so you can view it at any time. There is also a link at the top of each page.

When you have finished shopping please hit the GO TO PAYMENTS Button and follow the instructions there. More detailed instructions on using the shopping basket can be found HERE.

You will be sent confirmation of your order by email straight away - this is the only receipt you will receive. If you do not receive one please let us know asap as your email address may be wrong. Please check your receipt and let us know if something is wrong - mistakes are much harder to correct later.

We are unable to add items to orders after it has been downloaded by the Office, so please check your receipt straight away. We are unable to add orders together. If something is wrong on your order, and it has already been downloaded by the Office, you will be given the option to cancel and re-order or continue with the order as it is.

Please double check your address and postcode as Royal Mail need this to correctly delivery your parcel. If you have not put the correct address, and the parcel goes missing, Royal Mail may not pay you compensation.

We will notify you as soon as possible if we are out of stock giving you the choice of waiting till the items come in stock or cancelling and re-ordering. This will extend the delivery times stated. We are unable to send orders in two parts for various reasons. *All dates and times shown on this website are subject to stock availability.

We will email you when the parcel has been posted - this is usually within 3 working days (UK only) of us receiving the order unless it contained a Pre-order item or a delay is noted in the shopping basket. All items in an order containing an item marked Pre-order will not be sent until the Pre-order item is in stock - please click HERE for more information. Usually the days stated in the Shopping Basket for the Card Payment opening hours are the days we get Royal Mail pickup. The last time for ordering for sending out on those days (UK only) is 1pm - unless there is a delay noted in the shopping basket or the order contains a Pre-order Item. Please note that any times stated may be extended during certain periods such as Bank Holiday weeks. Please check the Basket Link for more details. 

All prices include VAT (EU) and we reserve the right to increase prices if the standard VAT rate should increase. 

Whilst CPU Enterprises strive to provide accurate information on this website, it assumes no responsibility for accuracy. All images and yarn details are intended as a guide only. We make sure the pictures of items shown on the website are as accurate as possible, however the colours you see will depend upon your monitor settings, therefore we cannot guarantee that your monitor will display the colours correctly. The term "book" refers to any collection of patterns which have a card cover and paper pages, it does not imply a hard back book.

These terms and conditions may be amended at any time without prior notice by us. Please check this page every time you order to ensure you continue to abide by them.

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POSTAGE COSTS & DELIVERY

All orders for delivery within the UK will incur a maximum postage and packing cost of £3.20. If you only order Pattern Leaflets, Books, Loopas or certain accessories, the postage and packing cost is reduced up to certain limits. The Shopping Basket will update automatically but the following can be used as a guide. Up to 3 Pattern Leaflets the P+P will be £1.50 (UK only). Up to 12 Pattern Leaflets the P+P will be £2.50 (UK only). Up to 3 Pattern Books, Loopas or some accessories the P+P will be £2.50 (UK only). Any items over these limits will be charged at the maximum P+P of £3.20 (UK only). If you put a mixture of Books, Loopas, Patterns and accessories in your shopping basket, the postage will change to £3.20 before the above limit. For more information on this please click HERE. Postage and Packing on orders over £40 for delivery within the UK will be FREE. The shopping basket will automatically update when you get to this amount. If you are outside the UK you will receive a Shipping & Packing quote email, please see below.

UK includes the Channel Islands, Northern Ireland and all Scottish Islands classified within the UK by Royal Mail.

UK Orders are usually processed and posted within three working days of DKY receiving the order (subject to stock availability). Please note this may be extended during certain periods which are usually noted in the Shopping Basket. We always send an email to you to let you know when your parcel has been posted, this is so you can keep an eye out for your postman.

The warehouse is not open on Saturdays, Sundays and Bank Holidays so orders cannot be posted on these days. We are sorry but we cannot offer a guaranteed next day service at the moment as we have a maximum of 3 Royal Mail pickups a week. Usually the days stated in the Shopping Basket for the Card Payment opening hours are the days we get Royal Mail pickup. Please order before 1pm on those days for the best chance of your order being posted on those days (UK only).

All orders to be shipped outside the UK will be charged the Royal Mail Airmail cost to us, plus an admin charge to cover packaging etc. Customers outside the UK are responsible for any charges, including taxes and customs charges, that may be applicable to the delivery. Non-UK Orders are sent by Royal Mail Airmail and may take 5 to 10 working days from the time we send it. The time taken for delivery after we send your parcel is in the hands of Royal Mail and your local Mail Delivery Company.

Due to the nature of our goods it is difficult to establish Non-UK Shipping & Packing costs until the parcel is ready to send. We always email you with the final costs so you can cancel the order then if you wish. If you have stated that the Shipping & Packing costs are acceptable in the Message Box, or by prior arrangement, your parcel will be sent straight away. If you have not given this prior approval, your parcel will not be shipped, and your Card will not be charged, until you email a reply to the Shipping & Packing quote email. Please note this will extend the delivery time stated above. You can find more information on Non-UK Shipping & Packing costs HERE.

Any order containing a Pre-order item may be delayed as noted on the Webpage it was ordered from - please click HERE for more information.

We will email you to say your parcel has been sent, so that you know to keep an eye out for your local Postman with your parcel.

The time taken for delivery after we send your UK parcel is in the hands of Royal Mail. Most UK parcels are sent Royal Mail First Class Post and should get to you the next working day after we post it. Larger UK parcels may be sent in 2 separate First Class Parcels, however p+p would only be charged once. We will let you know when we email you to say the parcels have been posted.

If you have not received your UK parcel within 7 days of us emailing you that your parcel has been sent, please check at your local Royal Mail Office first as it will probably be sitting there waiting for you to collect it. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. Undeliverable parcels are usually held there for a couple of weeks before sending back to us, so you must ring them within that time scale. You must keep a record of the number, date and time that you rang them, and the name of the person you spoke to.

If the parcel is returned to us as 'non-deliverable' we will incur extra postal charges which will have to be passed on to you to re-send the parcel. So please do keep an eye out for your local Royal Mail Postman and check with your local Royal Mail Office to avoid this.

If you have not received your UK parcel 15 working days (3 weeks) after sending, you can claim for non-delivery from Royal Mail. There is a form on the Royal Mail website you can use to claim and we will give you as much help as we can. We cannot be held responsible for items damaged in the post by Royal Mail. There is also a claim form for damaged goods on their website. This time scale is extended to 20 days for Europe and 25 days for the rest of the world.

If you know you will not be at home (working, holiday, etc.) there is room in the Shopping Basket for a different delivery address to the Card Holders address. However the first address in the shopping basket MUST be the Card Holders Address (not a PO Box) as it is used for Security Checks. Please Note - We are not able to give your local Royal Mail Postman instructions on what to do with the parcel if you are not at home. However you could contact your local Royal Mail Office to see if they offer a Safe Parcel Scheme in your area. 

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PAYMENT METHODS

We accept the following Credit and Debit Cards.

MASTERCARD, VISA CREDIT, VISA DELTA, VISA ELECTRON, VISA DEBIT, MAESTRO, JCB, DISCOVER, DINERS CLUB INTERNATIONAL, AMERICAN EXPRESS

                    

We do not take the Irish Laser Card or Irish Maestro Card

The easiest way to pay is by our Secure Online Shopping Basket. See SAFE & SECURE ONLINE ORDERING.

If you do not wish to put your card details through the Secure Section of the Shopping Basket, please chose the option during checkout to phone your card details AFTER you have ordered (UK Only). The Card Payment phone number is 01733 566617 and is usually open on Mondays, Wednesdays and Fridays from 9.30am to 3pm - Please do not phone outside these times. These days/times are subject to change - especially around Bank Holidays and in the Summer months. For up to date information on days/times please click the Basket Link at the top of the page. Please note - we are unable to accept orders by phone, fax or email.

We will not charge your account until your order is ready to post. Entries on your statement will be to ‘CPU Enterprises’. A Visa Receipt will be sent with the parcel to the delivery address - it does not contain your full card details. If you do not want the Visa Receipt sent to the delivery address (if the parcel is a present) please put a note in the Message Box of the Shopping Basket.

Please DO NOT send Credit Card details by email.

We are sorry but we do not accept or use Cheques, Cash, Money Orders, Bank Drafts or Postal Orders.

Payment for all goods and postage must be made before your parcel can be posted.

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CANCELLATION POLICY & RETURNS PROCEDURE

The Consumer Contracts Regulations 2013 (CCR) allow you a cooling off period. This means you have the right to cancel your whole order within 14 calendar days from the day after you receive the goods without giving a reason. You must email us at before you send the parcel back as you will need a Return Code. No returns can be accepted without prior contact and agreement. All goods must be returned to us in an unopened and unused condition within 14 days of receipt with the Return Code on the outside of the parcel, using a recorded delivery service, at your own cost. This is for you own protection as we cannot be held responsible for goods that don't arrive. Please see the Contact Details below for the return address. A refund of goods will be made to your Credit or Debit Card, or a Credit Note raised, within 14 days of CPU Enterprises receiving the goods back in a suitable condition for reselling*, assuming the above conditions have been followed. Special Offers, Discontinued yarns or colours, End of Line, Pre-orders, Special Orders, Books and Pattern Leaflets are non-returnable under any circumstances. *Items received back which are not in a suitable condition for reselling because of smoke smells, dog hairs etc. will not be deemed to have been returned under CCR (see below).

The cooling off period does not apply to businesses, traders or if you are re-selling the goods in any way. Therefore, if you put anything in the Company Name in the Shopping Basket, it will be assumed you are a business and the CCR would not apply.

Please note we cannot accept part orders back under the CCR. Any items returned which do not comply with the CCR will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. However we reserve the right not to accept returns after the 14 days. No returns will be accepted without prior contact and agreement as you will need a Return Code for the outside of the Parcel. A credit note equal to the cost of the returned goods minus any fees will be raised for use on your next order. We will email you with the details you will need to put into the Vouchers Section in the Shopping Basket or a web page with more instructions. It is up to you to claim the credit note - there is usually a 1 month expiry on all Credit Notes but occasionally this is extended on request.

CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered or are faulty, you must notify us by emailing within 7 days of receipt.  

All of the above do not affect your statutory rights.

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CUSTOMER SERVICES

If you have any queries or complaints regarding our products or services please contact us by emailing us at

We will send an acknowledgement within 3 working days and strive to address any problems within 10 working days - unless your email is deemed to be spam, we then reserve the right not to reply. These times may be extended during certain times.

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CONTACT DETAILS

Dianne's Knitting Yarns

CPU Enterprises Head Office Address

1 Manor House Street

Peterborough

PE1 2TL

United Kingdom

Please Note - we are Internet Only and not able to have customers at the above address

VAT Registered - 550 7496 29

Email –

TELEPHONE
for phoning your card details only

+44 (0)1733 5666177

*9.30am - 3pm Monday, Wednesday & Friday (UK time)

Please do not phone outside these times as there is no answer machine for card details.

If you have a question the quickest way to get an answer is by email.

Closed all UK Bank Holidays
*Times subject to change - click the Basket Link at top of page for more details.

PLEASE NOTE - All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned during our opening times only (see above) - please do not email or fax them.

We are sorry but we do not accept or use cheques, Cash, Money Orders, Bank Drafts or Postal Orders

Dianne's Knitting Yarns warehouse is not open on Saturdays, Sundays or UK Bank Holidays.
The website is open 24/7 and orders are stored on a Secure Server.

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SAFE & SECURE ONLINE ORDERING

Your Credit Card security is very important to us, and CPU Enterprises have taken all possible actions to ensure your payment information is processed accurately and securely. We are PCI Compliant. Please DO NOT send Credit Card details by email.

All CPU Enterprises Web Sites use a 128 Encryption Secure Socket Layer Server provided by mal's e-commerce. This means your card details can only be accessed by authorised & vetted staff at the CPU Enterprises Head Office. The Secure Pages (with a padlock or key symbol on the browser) are only on the Credit Card input page. Your card details are not held on any Database after processing and are not assessable electronically.

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PRIVACY STATEMENT INCLUDING COOKIES

CPU Enterprises are committed to protecting your privacy. We do not disclose customers’ details to third parties and we comply with the Data Protection Act 1998. We comply fully with the EU's Privacy and Communications Directive that came into force on the 26 May 2011 as we only use ‘cookies’ to collect data for the shopping basket. Any other page which may use cookies (Forum and Polls page mainly) will state on that page that cookies are used. By clicking the links on that page you are deemed to have accepted the cookie. Please Note - Cookies cannot infect your PC or send us any information about you or your PC. For more information about cookies please click HERE or contact .

The information we collect from you, via the shopping basket, is only used to process your order and notify you of stock status. The required information includes Your Full Name (as shown on card), Card Holders Registered Home Address, Delivery Address (if different), Phone Number, Email Address, Credit or Debit Card Number, expiry date, start date, issue number (if on card) and CV number. We do not store your Card Details so you will need to let us know these details every time you order. You can check what information we hold at any time by emailing us at . If you find any problems we will delete or correct them promptly.

If you do not wish to be included on our Newsletter/Updates e-mailing list please leave the option 'please do NOT send me updates' showing in the shopping basket. If you are already on our list and wish to be removed please email us at with "unsubscribe me" in the subject line - this is the only way to be removed. If you are an existing subscriber and leave 'please do NOT send me updates' in the shopping basket your name will not be removed from the list. If you do not wish to order at this time but do want to be included on our Newsletter/Updates e-mailing list please use the Subscribe Button on the Main Page.

All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise, and are subject to copywrite - please do not breach this by copying any part without permission. All pictures and copy contain copywrite markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from CPU Enterprises websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.

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