Frequently Asked Questions
Select a Question from this list
What are the Email Updates and Newsletters?
I have some wool but it is in ounces - how to I convert to grams?
Do you do buttons and ribbon?
I like to order my yarn by shade number but you only have the colour name?
Can I use any pattern with any yarn?
Do you have any shade cards or a mail order catalogue?
Why don't you do more character knits?
I like the colour on the pattern but don't know what it is?
Why do my favourite colours get discontinued?
Why don't you have prices in my currency?
How much is postage?
How quickly will I get my order?
Have you always got everything on your site in stock?
Can you send me a specific dye lot?
What happens if something is out of stock?
I have put something in the basket by mistake, how do I delete it?
I have only put one of an item in the basket and I really wanted more, do I have to put it in again?
Are my Credit Card Details really secure?
Can I pay by Cheque?
Can I phone my Credit Card details?
Can I fax my Credit Card details?
Why is the colour of yarn I received not exactly what was on the page?
I've ordered a Pre-order item but I really want the rest now, can you send my order in two parts without paying postage twice?
Why didn't you leave my order with neighbour / in greenhouse / in porch as I requested?
Do you print a visa receipt and send with the parcel?
If my parcel is lost will my credit card details be safe?
I can't add pattern leaflets to the shopping basket - why?
I have just ordered but have not had a shipping quote yet.
It's been 4 days and I haven't received my shipping quote.
I haven't had an email receipt from you - did you get my order?
I got through to the exit page and have an order number but have not got an email receipt.
I ordered last week and have not heard from you yet.
Do you have a shop?
We are coming to Peterborough can we come and visit?
I have forgotten something so can I add it to my order?
I ordered the wrong yarn can I change my order?
I ordered the wrong colour can I change my order?
I didn't order enough yarn can I change my order?
Now I have my parcel I realise I didn't order enough yarn - can you send me some more?
I don't like the colour of the yarn now I have it - can I send it back for a refund or credit?
I ordered the wrong yarn can I send it back for an exchange?
Why don't you exchange yarn?
You sent me the wrong yarn what do I do now?
I have a couple of odd balls left over from my last couple of orders - can I send them back for a refund?
Isn't it the law that you have to take back my odd balls - shops do?
I have just got my order but don't like one of the yarns - can I return part of my order?
Where has the Hayfield Bonus yarns gone? PLUS - Where has Sirdar Bonus gone?
I can't get past the payments options in the Shopping Basket.
How many knots are too many in a ball of yarn?
I have stuck to the tension in the pattern but don't have enough wool - why?
I have just brought some more wool from you like I brought a couple of months ago but it is a different colour - is it faulty?
Why are there some colours in some of the yarns which are lower prices?
Why are some packs of yarns a different price to single balls of the same yarn?
The DK yarn I brought from you is faulty as I can't get it to knit to my DK pattern - why?
You sent the last order in a clear bag instead of a blue bag. I don't like people seeing what I have brought. Can you put it in a blue one next time?
Do you have a Toy Pattern Leaflet for Bob the Builder?
Are your patterns second hand or copies?
Do you sell patterns as PDF? I don't want to wait to get the pattern.
Should I change my password due to the virus in the news?
This is the end of the FAQ's. If you have any other questions please contact us.
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